Privacy Policy

Effective Date: October 7, 2025

This Privacy Policy explains how Promax Restoration (“Promax,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website, digital platforms, and during the provision of our services. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We reserve the right to modify this Privacy Policy at any time without prior notice. If changes are made, the updated version will be posted on this page with the new effective date.

1. Information Collected From Normal Browsing

When you visit our website, certain information is automatically collected about your visit, such as:

• Your IP address and general geographic location

• The date, time, and duration of your visit

• Browser type, device type, and operating system

• The referring and exit web pages

• Pages viewed and links clicked on our website

This information helps us understand how visitors use our site, improve navigation, enhance functionality, and analyze user trends.

We use analytical tools such as Google Analytics and Google Tag Manager, which may collect data using cookies or similar tracking technologies. The data collected is aggregated and does not personally identify you.

2. Information You Provide to Us

At several points on our website or through other means of communication, Promax Restoration may request personal information from you so we can provide a service, respond to an inquiry, or improve your customer experience. This information may include:

• Personal identifiers: Name, address, phone number, and email address

• Service details: Type of property, nature of restoration service requested, and preferred contact times

• Financial information: Payment or billing details, when applicable

• Employment information: If you apply for a job, we may collect your resume, cover letter, and employment history

You are not required to provide personal information to browse most areas of our site, but certain features—such as booking a service, requesting an estimate, or subscribing to updates require it.

We will manage and store your information as an ordinary business record and use it only for the purposes for which it was collected.

3. How We Use Your Information

Promax Restoration may use the personal and non-personal information collected to:

• Provide requested services such as inspections, estimates, and restoration work

• Respond to inquiries, feedback, or support requests

• Schedule appointments and coordinate service teams

• Process payments and send related communications

• Maintain and improve website functionality and service quality

• Manage marketing communications, promotions, or customer satisfaction surveys

• Ensure security, fraud prevention, and legal compliance

• Manage job applications and recruitment

• Create aggregated, anonymized data for business analytics and operational improvement

4. Disclosure of Information

Promax Restoration limits disclosure of your personal information and shares it only in specific situations:

4.1 Internal Use

Information collected may be accessed by authorized Promax personnel, including customer service representatives, administrative staff, and technical personnel, to fulfill business functions and provide you with quality service.

4.2 Service Providers

We may share your information with third-party vendors, such as:

• Website hosting and analytics providers (e.g., Google)

• Payment processors and financial institutions

• Marketing, advertising, or customer relationship management services

• IT support and data storage providers

These service providers are contractually obligated to keep your information confidential and use it only to perform the services requested by Promax Restoration.

4.3 Business Partners or Franchise Affiliates

If applicable, your information may be shared with affiliated partners or contractors in your region to ensure prompt response and service delivery.

4.4 Legal and Compliance Requirements

We may disclose your personal information when required by law or in response to valid legal processes, including subpoenas, court orders, or government investigations.

4.5 Business Transfers

If Promax Restoration is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality safeguards.

We do not sell, rent, or lease your personal information to third parties.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device by your browser that allow websites to recognize you and enhance your user experience.

Our site uses both session cookies (temporary, deleted when your browser closes) and persistent cookies (remain until deleted manually or expired).

Cookies help us to:

• Recognize returning visitors

• Keep your session active while you navigate the site

• Personalize content and remember preferences

• Measure and improve website performance

• Deliver advertisements tailored to your interests

Some cookies may come from third-party advertising networks, which may use your browsing data to display interest-based ads.

You can adjust your browser settings to refuse or delete cookies; however, some site features may not function properly if cookies are disabled.

6. Social Media and Third-Party Tools

Our website may include social media features, such as links to our pages on Facebook, Instagram, or LinkedIn. These features may collect information such as your IP address or pages visited and may set cookies.
Interactions with these features are governed by the privacy policies of the respective social media companies.

7. Security of Your Information

Promax Restoration takes the protection of your personal information seriously. We employ reasonable physical, administrative, and technological safeguards to help prevent unauthorized access, use, or disclosure of your information.

These measures include secure servers, limited access to personal information by authorized personnel only, and periodic reviews of our data protection practices.

While we take precautions, no data transmission over the Internet or storage method can be guaranteed to be 100% secure.

8. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
This includes retaining service records, billing information, and communications for legitimate business purposes such as dispute resolution, recordkeeping, and compliance.

9. Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent to the use of your information (subject to legal and contractual restrictions)

• Request deletion of your personal information where applicable

To exercise these rights, contact us via the details below. We will respond to requests within a reasonable timeframe and in accordance with applicable laws.

10. External Links

Our website may contain links to third-party websites that operate independently from Promax Restoration.
We are not responsible for the privacy practices, content, or accuracy of such websites. We encourage you to review their respective privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

12. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations.
Any changes will be posted on this page with an updated effective date. Your continued use of our website after such modifications constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at:

Promax Restoration
Toronto, Ontario, Canada
📧 info@pro-maxrestoration.ca
🌐 www.pro-maxrestoration.ca