Privacy Policy

1. Information We Collect

When you contact Pro Max Restoration through our website, phone, or email, we may collect personal information including your name, phone number, email address, property address, and details about your restoration needs. We also collect non-personal data through cookies and analytics tools to improve our website experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide restoration service estimates
• Schedule and deliver restoration, renovation, and emergency services
• Communicate with you about your project status and follow-up care
• Process insurance claims on your behalf when authorized
• Improve our website, services, and customer experience
• Comply with legal obligations and industry regulations

3. Information Sharing

We do not sell your personal information. We may share your data with trusted partners only when necessary to provide our services, including insurance companies (with your consent), subcontractors working on your project, payment processors, and as required by law. All partners are bound by confidentiality agreements.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and access controls to protect your personal information. While no method of electronic transmission is 100% secure, we take all reasonable steps to safeguard your data.

5. Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This helps us improve page performance, track advertising effectiveness, and enhance your browsing experience. You can disable cookies through your browser settings, though some site features may be affected.

6. Your Rights

Under Canadian privacy legislation (PIPEDA), you have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for data processing at any time. To exercise these rights, contact us at info@pro-maxrestoration.ca or call 416-988-3539.

7. Third-Party Links

Our website may contain links to third-party sites such as Google Reviews, social media platforms, and insurance provider portals. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our website constitutes acceptance of any changes.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: